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You have a website, but it isn't getting the number of visitors
you'd like. What can you do to stimulate traffic? Here's a checklist
of 29 items you need to consider. Many of these you're probably
doing already; others you meant to do and forgot about; still others
you've never heard of. While we're not breaking any new ground here,
we've tried to summarize some of the most important techniques.
Search Engine Strategies
The most important first step is to register your site with the
main Web search engines, so let's begin with steps to prepare your
webpages for optimal indexing.
1. Write a Page Title. Write a descriptive title for each page
of 5 to 8 words. Remove as many "filler" words from the title, such
as "the," "and," etc. This page title appears on the search engines
when your page is found. Entice surfers to click on the title by
making it a bit provocative. Plan to use some descriptive keywords
along with your business name on your home page. Instead of "Acme
Cutlery, Inc." use "Acme Cutlery -- Pocketknives, Butchering Sets,
and Kitchen Knives". Remember, this title is your entire identity
on the search engines. The more people see in the blue highlighted
portion of the search engine that interests them, the more likely
they are to click on the link.
2. Prepare a Keywords META Tag. For your homepage, get your juices
flowing by sitting down with some associates and brainstorm a list
of 50 to 100 keywords or keyphrases -- the kind of words or phrases
on which someone might search to find a business or site like yours.
Then refine the list to the most important 20 or so. Note, however,
that with search engine algorithms fewer keywords may help you better
target your most important searches. If you repeat keywords you
risk being penalized for "keyword spamming." I leave out the commas
so the search engines can group the words into any phrases that
seem appropriate, though some experts recommend separating words
and phrases with commas.
3. Write a Description META Tag. Some search engines include this
description below your hyperlinked title, though many don't. Select
your most important 20 keywords, and write a careful 200 to 250
character (including spaces) sentence or two. You don't need to
repeat any words used in the page title. Keep this readable but
tight. Eliminate as many "filler" or "throwaway" words as you can
(such as: and, the, a, an, company, etc.) to make room for the important
words, the keywords which do the actual work for you. When I prepare
a webpage, I write the description first in a sentence or two, using
each of the important keywords and phrases included in the article.
Then for the keywords META tag, I strip out the common words, leaving
just the meaty words and phrases.
4. Submit Page to Search Engines. Next, submit your page to the
important Web search engines and directories. To do this, consider
using tools such as the JimTools SubmitBot (www.jimtools.com) or
the All4one Submission Machine (www.all4one.com/all4submit). The
most important search engines that robotically "spider" or index
your site are: Google, AltaVista, Excite, Inktomi, AOL Find, HotBot,
Lycos, Infoseek, and Northern Light. Don't pay someone to submit
your site to "300 search engines." That's a waste, since only a
few search engines drive all the traffic anyway. Avoid registering
with FFA (Free For All pages). They don't work well and bring you
lots of spam e-mails.
5. Submit Page to Yahoo. Yahoo is the most important listing of
all -- though it's technically a directory, rather than a search
engine. It uses real humans to read (and too often, pare down) your
200-character sentence, so be very careful and follow their instructions
(http://docs.yahoo.com/info/suggest/). Hint: I've learned to use
less than the maximum number of characters allowable. If the Yahoo
editor starts chopping your wordy copy, he or she may not leave
as much as you'd like. For your business site, you ought to consider
paying the $299 annual recurring fee for Yahoo! Express to have
your site considered for inclusion within seven business days, otherwise
you may be waiting a very long time (http://help.yahoo.com/help/express/).
6. Submit Page to Specialized Directories. You may find some directories
focused on particular industries, such as education or finance.
Be sure to register with these. Beware of directories that solicit
you for "upgraded listings." Unless a directory is widely used in
your field, your premium ad won't help much at all. Marginal directories
come and go very quickly, making it hard to keep up. Don't spend
time here trying to be exhaustive. One directory you should be careful
to list your site is the Open Directory Project (www.dmoz.com),
overseen by human editors. The Open Directory Project provides its
directory as the basis of listings in various search engines.
7. Employ search engine positioning. Registering your site with
the search engines is the first step. But with tens of millions
of webpages, your site may hardly be visible. These days you may
need to construct a series of gateway pages, each tuned for a particular
search phrase and search engine. Then fine-tune these gateway pages
to rank high using a program such as WebPosition Gold (www.webposition.com/d2.pl?r=AQH-55E7).
Many small businesses outsource search engine positioning because
of the considerable time investment it requires.
Linking Strategies
Several important search engines rank a site higher when it has
many links pointing to it, "perceived popularity." All links, however,
are not created equal. Links from high traffic sites will help your
site rank higher than those from low traffic sites.
8. Request Links on Industry Sites. You probably belong to various
trade associations that feature member sites. Ask for a link. Even
if you have to pay something for a link, it may bring you the kind
of targeted traffic you crave.
9. Request Reciprocal Links. Find complementary websites and request
a reciprocal link to your site (especially to your free service,
if you offer one). Develop an out-of-the way page where you put
links to other sites -- so you don't send people out the back door
as fast as you bring them in the front door. Your best results will
be from sites that get a similar amount of traffic to your site.
High-traffic site webmasters are too busy to answer your requests
for a link, and don't have anything to gain. Look for smaller sites
that may have linking pages. Avoid software that promises to automate
the process by searching for keywords to help you find linking partners.
These are spam generators.
Traditional Strategies
Just because "old media" strategies aren't on the Internet doesn't
mean they aren't effective. A mixed media approach can be very effective.
10. Include Your URL on Stationery, Cards, and Literature. This
is a no-brainer that's sometimes overlooked. Make sure that all
reprints of cards, stationery, brochures, and literature contain
your company's URL. And see that your printer gets the URL syntax
correct.
11. Promote using traditional media. Don't discontinue print advertising
you've found effective. But be sure to include your URL in any display
or classified ads you purchase in trade journals, newspapers, etc.
View your website as an information adjunct to the ad. Use a two-step
approach: (1) capture the readers' attention with the ad, (2) then
refer them to a URL where they can obtain more information and perhaps
place an order. Consider other traditional media to drive people
to your site, such as direct mail, classifieds, post cards, etc.
12. Develop a Free Service. It's boring to invite people, "Come
to our site and learn about our business." It's quite another to
say "Use the free kitchen remodeling calculator available exclusively
on our site." Make no mistake, it's expensive in time and energy
to develop free resources, but it is very rewarding in increased
traffic to your site. Make sure that your free service is closely
related to what you are selling so the visitors you attract will
be good prospects for your business. Give visitors multiple opportunities
and links to cross over to the sales part of your site.
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13. Issue News Releases. Find newsworthy events (such as launching
your free service), and send news releases to print and Web periodicals
in your industry.
E-Mail Strategies
Don't neglect e-mail as an important way to bring people to your
website. Just don't spam. That is, don't send bulk unsolicited e-mails
without permission to people with whom you have no relationship.
14. Install a "Signature" in your E-Mail Program. Most e-mail programs
such as AOL, Netscape, and Outlook allow you to designate a "signature"
to appear at the end of each message you send. Limit it to 6 to
8 lines: Company name, address, phone number, URL, e-mail address,
and a one-phrase description of your unique business offering. Look
for examples on e-mail messages sent to you.
15. Capture Visitor E-mail Addresses and Request Permission to
Send Updates. On your website's response form, include a checkbox
where the visitor can give you permission to e-mail updates about
products or services. Now your e-mails to visitors are not "spam."
You're responding to their request for more information. I recommend
capturing first and last name in separate fields so you can market
personally to them. But only ask for the information you need or
few visitors will respond.
16. Publish an E-Mail Newsletter. While it's a big commitment in
time, publishing a weekly, monthly, or quarterly newsletter is one
of the very best ways to keep in touch with your prospects, generate
trust, develop brand awareness, and build future business.
17. Send Offers to Your Visitors and Customers. Your own list
of customers and site visitors who have given you permission to
contact them will be your most productive list. Send offers, coupon
specials, product updates, etc. Personalizing the subject line and
the message will increase the results.
Miscellaneous Strategies
18. Promote Your Site in Mailing Lists and News Groups. The Internet
offers thousands of very targeted e-mail based discussion lists
and Usenet news groups made up of people with very specialized interests.
Use Google Groups (formerly DejaNews, groups.google.com) to find
appropriate sources. Don't bother with news groups constituted of
pure "spam." Instead, find groups where a dialog is taking place.
Don't use aggressive marketing and overtly plug your product or
service, even if you see some jerks doing so. Rather, add to the
discussion in a helpful way and let the "signature" at the end of
your e-mail message do your marketing for you. People will gradually
get to know and trust you, visit your site, and do business with
you.
19. Announce a Contest. People like getting something free. If
you publicize a contest or drawing available on your site, you'll
generate more traffic than normal. Make sure your sweepstakes rules
are legal in all states and countries you are targeting. Prizes
should be designed to attract individuals who fit a demographic
profile describing your best customers.
20. Ask Visitors to Bookmark Your Site. It seems so simple, but
make sure you ask visitors to bookmark your site. In fact, why don't
you bookmark the article you're reading right now. You know you'll
want to find it again soon. :-)
21. Exchange Ads with Complementary Businesses. Banner exchange
programs, such as Link Exchange (now called Microsoft bCentral Banner
Network, www.bcentral.com/services/bn/), don't seem to work well
these days. But consider exchanging newsletter ads with complementary
businesses to reach new audiences.
22. Write Articles for Others to Use in their Newsletters. You
can dramatically increase your visibility when you write articles
in your area of expertise and distribute them to editors as free
content for their e-mail newsletters. Just ask that a link to your
website and a one-line description of what you offer be included
with the article. This is an effective "viral" approach.
23. Devise Viral Marketing Promotion Techniques. So-called viral
marketing uses the communication networks (and preferably the resources)
of your site visitors or customers to spread the word about your
site exponentially. Word-of-mouth, PR, creating "buzz," and network
marketing are offline models. The classic example is the free e-mail
service that includes a tagline about their service at the end of
every message sent out, so friends tell friends, who tell friends.
Paid Advertising Strategies
None of the approaches described above is "free," since each takes
time and energy. But if you want to grow your business more rapidly,
there comes a point when you need to pay for increased traffic.
Advertising is sold in one of three ways: (1) traditional CPM (cost
per thousand views), (2) pay per click (PPC), and (3) pay per action,
otherwise known as an affiliate program. Do some small tests first
to determine response, and then calculate your return on investment
(ROI) before spending large amounts. Here are some methods:
24. Purchase Ads on Appropriate Websites. Unfortunately, too many
visitors have trained their eyes to ignore banner ads, so click-through
rates are usually a dismal 0.1% to 0.3%. But you might ask for some
low-cost banner ads as part of a broader ad buy.
25. Buy a Text Ad in an E-Mail Newsletter. Some of the best buys
are small text ads in e-mail newsletters targeted at audiences likely
to be interested in your products or services.
26. Rent targeted e-mail lists. We abhor "spam," bulk untargeted,
unsolicited e-mail, and you'll pay a very stiff price in a ruined
reputation and cancelled services if you yield to temptation here.
But the direct marketing industry has developed targeted e-mail
lists you can rent consisting of people who have agreed to receive
commercial e-mail messages. Do a smaller test first to determine
the quality of the list.
27. Begin an Affiliate Program. Essentially, a retailer's affiliate
program pays a commission to other sites whose links to the retailer
result in an actual sale. The goal is to build a network of affiliates
who have a financial stake in promoting your site. If you're a merchant
you need to (1) determine the commission you are willing to pay
(consider it your advertising cost), (2) select a company to set
up the technical details of your program, and (3) promote your program
to get the right kind of affiliates who will link to your site.
28. Join a Mall. Some web hosting services brag about the "mall"
made up of their client stores, but few have the budget to draw
much traffic. The biggest mall, if you will, is Yahoo. Getting a
good listing there gets you a long way. Paying to be in a mall is
seldom a good investment. But some retailers pay for ads in various
shopping sections of Yahoo! Shopping (http://shopping.yahoo.com)
and other portals to draw traffic.
29. Purchase Pay Per Click (PPC) ads on Google AdWords Select
(https://adwords.google.com/select/main). The top ads appear as
featured links at the top of search engine results in many search
engines. Your ranking is determined by how much you've bid for a
particular search word compared to other businesses. This can be
a cost-effective way to get targeted traffic, since you only pay
when someone actually clicks on the link.
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